Once you place an order and payment is successfully processed you will receive an email confirmation with your order details. We fulfill most orders same-day if placed before 3:00PM EST. Because of this we are unable to make changes to orders, including products, payment methods, shipping service, delivery & shipping addresses. If you placed an order and need to make a change please contact us as soon as possible at support@thenx.com so we can determine the best resolution.

If an item(s) you purchased has gone out of stock, you will be refunded for the value of the item(s). Any other item in your order will be shipped. You will receive an email confirmation when a refund is processed or any other changes to your order is made. Refunds take approximately 3-5 business days to process. 

Once you’ve hit the ‘place order’ button, we can not make any changes to to your order, this includes the following:

• Changing the item or size
• Delivery/billing address
• Adding items to your order
• Shipping method
• Shipping Carrier

If you made a mistake when you placed your order, please contact us right away and we might be able to help if it has been less than 10 minutes since your payment was processed. (No guarantee that we can cancel or change your order after it has been placed).

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

If the item you received is defective please contact us right at away with the following information:

• Order number (starts with #THX)
• Specify which item is defective 
• A description of the issue
• Photo evidence of the damage

Please do not send back any defective items unless directed to do so by one our support representatives, it may result in a slower resolution time.

Unless proof of damage has been verified by a member of the support team, we cannot process a refund, credit or replacement.

Once we've received the above information and a member of our support team verifies it, we'll quickly find a resolution to the issue. 

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

We currently offer free returns for US orders only. Please contact us to receive a return label for your order. You can return your order for a refund or exchange within 14 days of delivery. Please note that all items must be in new condition with no sign of wear and tear to be eligible for a return. In the case that the returned item does not pass quality inspection it will be shipped back to you as it was received. We do not offer free returns for International orders, please reach out to us for instructions on how to proceed with a return if you are located outside the US.. 

Have you received a faulty item? I received a faulty item.

If something wasn't right with your order please reach out to us within 14 days of delivery and we'll resolve the issue for you. We currently handle returns on a case by case basis. This allows us to find a resolution that is most adequate for the situation at hand, whether it is a refund, return, exchange or store credit.

If we determine that you are eligible for an exchange or refund, the item(s) must be unworn and unwashed, in the same condition as delivered, with all tags and original packaging. Before any steps are taken, we inspect all items thoroughly. Refunds do not include shipping costs unless there was an issue with your order, in which case you'll receive a full refund.

Depending on the specific case, you might be subject to cover the returns shipping costs, which may vary.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Refunds

In the case you are provided a refund please allow 3-5 business days for it to process. The amount will be deposited to the card used at check-out.

Still have questions? Contact us - (please include your Order # - ex. THX1234 ) - support@thenx.com