Help Center

Contacting Us:

The best way to reach our support team is directly at support@thenx.com. Our support team is available Monday through Friday from 9:00 AM to 8:00PM. Messages received after work hours will be responded to the next business day. Please allow 1-2 business days for your inquiry to be responded to. 

Customer Support Hours ( EST Time - Miami - Florida - USA): 

Monday to Friday - 9:00 AM to 8:00PM

Saturday - 9:00AM to 1:00PM

Sunday - Closed

Holiday Hours:

Thanksgiving Day - Closed

Christmas Eve - Closed

Christmas Day - Closed

Thursday 27th December to Sunday 30th December - Normal working hours

New Years Eve - Closed

New Years Day - Closed

Wednesday 2nd January - Normal working hours resume

Fabric & Size Guides:

Graphic T-Shirts | Fabric Details:

100% Airlume combed and ring-spun cotton, 32 single 4.2 oz/yd2, 142 g/m2. Custom fabrications apply for Athletic Heather. Ath. Heather - 90% Airlume combed and ring-spun cotton, 10% poly

Graphic T-Shirts | Size Chart:

Orders:

Once you place an order and payment is successfully processed you will receive an email confirmation with your order details. We fulfill most orders same-day if placed before 3:00PM EST. Because of this we are unable to make changes to orders, including products, payment methods, shipping service, delivery & shipping addresses. If you placed an order and need to make a change please contact us as soon as possible at support@thenx.com so we can determine the best resolution.

If an item(s) you purchased has gone out of stock, you will be refunded for the value of the item(s). Any other item in your order will be shipped. You will receive an email confirmation when a refund is processed or any other changes to your order is made. Refunds take approximately 3-5 business days to process. 

Once you’ve hit the ‘place order’ button, we can not make any changes to to your order, this includes the following:

• Changing the item or size
  
• Delivery/billing address
  
• Adding items to your order
  
• Shipping method
  
• Shipping Carrier

If you made a mistake when you placed your order, please contact us right away and we might be able to help if it has been less than 10 minutes since your payment was processed. (No guarantee that we can cancel or change your order after it has been placed).

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

If the item you received is defective please contact us right at away with the following information:

• Order number (starts with #THX)
  
• Specify which item is defective 
• A description of the issue
  
• Photo evidence of the damage
  

Please do not send back any defective items unless directed to do so by one our support representatives, it may result in a slower resolution time.

Unless proof of damage has been verified by a member of the support team, we cannot process a refund, credit or replacement.

Once we've received the above information and a member of our support team verifies it, we'll quickly find a resolution to the issue. 

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

You can track your order here. You can also see the status of your order if you create an account with us and login to your order's page.

If you still need more information about where your order is please contact us at support@thenx.com. You can also contact the shipping carrier directly for an update.

We currently ship to most countries. For a list of countries we currently do not ship to see below.

Some countries outside of Europe may be subject to additional custom & import fees.

CUSTOM & IMPORT FEES

As all orders are currently shipped from the USA, you may be subject to additional import fees upon delivery.

Europe – Customs Duty is not due for goods, provided directly to you when their value does not exceed 150 euros. The VAT rate is the one applicable in the country where the goods are being delivered.  VAT is not due when the total value of all goods in a consignment (value not inclusive of customs duties or transport costs) is less than a threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, so please check with the Department of Home Affairs for more information

New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the parcel. You can get an estimate from the New Zealand Customs Service website.

International countries may be subject to additional custom & import fees. If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

*In the unlikely event that you do not receive your order after the stated delivery timeframe, please contact us immediately and no longer than 7 working days.*

We currently do not ship to:

Afghanistan

Algeria

Angola

Armenia

Azerbaijan

Bahrain

Bangladesh

Belgium

Benin

Bhutan

Bosnia And Herzegovina

Botswana

British Indian Ocean Territory

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cape Verde

Central African Republic

Chad

Christmas Island

Cocos (Keeling) Islands

Comoros

Congo

Congo, The Democratic Republic Of The

Croatia

Cyprus

Czech Republic

Côte d'Ivoire

Djibouti

Egypt

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Faroe Islands

Gabon

Gambia

Georgia

Ghana

Guinea

Guinea Bissau

India

Edit  

Indonesia

Iran

Iraq

Jordan

Kazakhstan

Kenya

Kosovo

Kuwait

Kyrgyzstan

Lao People's Democratic Republic

Latvia

Lebanon

Lesotho

Liberia

Libyan Arab Jamahiriya

Liechtenstein

Lithuania

Luxembourg

Macao

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Mauritania

Mauritius

Mayotte

Moldova, Republic of

Monaco

Mongolia

Montenegro

Morocco

Mozambique

Myanmar

Namibia

Nepal

Niger

Nigeria

Oman

Pakistan

Palestinian Territory, Occupied

Qatar

Republic of Cameroon

Romania

Rwanda

Saint Helena

Sao Tome And Principe

Senegal

Serbia

Seychelles

Sierra Leone

Slovakia

Slovenia

Somalia

South Africa

South Sudan

Sri Lanka

Sudan

Swaziland

Syria

Tajikistan

Tanzania, United Republic Of

Thailand

Togo

Tunisia

Turkey

Turkmenistan

Uganda

Ukraine

United Arab Emirates

Uzbekistan

Vietnam

Western Sahara

Yemen

Zambia

Zimbabwe

Returns Policy

We currently offer free returns for US orders only. Please contact us to receive a return label for your order. You can return your order for a refund or exchange within 14 days of delivery. Please note that all items must be in new condition with no sign of wear and tear to be eligible for a return. In the case that the returned item does not pass quality inspection it will be shipped back to you as it was received. We do not offer free returns for International orders, please reach out to us for instructions on how to proceed with a return if you are located outside the US.. 

Have you received a faulty item? Click here.

If something wasn't right with your order please reach out to us within 14 days of delivery and we'll resolve the issue for you. We currently handle returns on a case by case basis. This allows us to find a resolution that is most adequate for the situation at hand, whether it is a refund, return, exchange or store credit.

If we determine that you are eligible for an exchange or refund, the item(s) must be unworn and unwashed, in the same condition as delivered, with all tags and original packaging. Before any steps are taken, we inspect all items thoroughly. Refunds do not include shipping costs unless there was an issue with your order, in which case you'll receive a full refund.

Depending on the specific case, you might be subject to cover the returns shipping costs, which may vary.

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time.

Refunds

In the case you are provided a refund please allow 3-5 business days for it to process. The amount will be deposited to the card used at check-out.

Still have questions? Contact us - (please include your Order # - ex. THX1234 ) - support@thenx.com

Domestic ( USA ) Returns:

If you sent a return to us from a US address please allow 5-7 business days (excluding weekends and federal holidays) for it to be received and processed by our Returns Department. You will be notified via email once your return has been received. 

International Returns:

Depending on the shipping method and destination you used to send back the package, your return may take between 10 - 21 business days (excluding weekends and federal holidays) to be received. You will be notified via email once your return has been received. 

Please be patient while your return is being processed, our team will be in touch with you as soon as the steps are completed.

If you still have any questions, feel free to reach our support team at support@thenx.com.