Help Center

Contacting Us:

The best way to reach our support team is directly at support@thenx.com. Our support team is available Monday through Friday from 9:00 AM to 8:00PM. Messages received after work hours will be responded to the next business day. Please allow 1-2 business days for your inquiry to be responded to. 

Customer Support Hours ( EST Time - Miami - Florida - USA): 

Monday to Friday - 9:00 AM to 8:00PM

Saturday - 9:00AM to 1:00PM

Sunday - Closed

Holiday Hours:

Thanksgiving Day - Closed

Christmas Eve - Closed

Christmas Day - Closed

Thursday 27th December to Sunday 30th December - Normal working hours

New Years Eve - Closed

New Years Day - Closed

Wednesday 2nd January - Normal working hours resume

Fabric & Size Guides:

Graphic T-Shirts | Fabric Details:

100% Airlume combed and ring-spun cotton, 32 single 4.2 oz/yd2, 142 g/m2. Custom fabrications apply for Athletic Heather. Ath. Heather - 90% Airlume combed and ring-spun cotton, 10% poly

Graphic T-Shirts | Size Chart:

Orders:

Once you place an order and payment is successfully processed you will receive an email confirmation with your order details. We fulfill most orders same-day if placed before 3:00PM EST. Because of this we are unable to make changes to orders, including products, payment methods, shipping service, delivery & shipping addresses. If you placed an order and need to make a change please contact us as soon as possible at support@thenx.com so we can determine the best resolution.

If an item(s) you purchased has gone out of stock, you will be refunded for the value of the item(s). Any other item in your order will be shipped. You will receive an email confirmation when a refund is processed or any other changes to your order is made. Refunds take approximately 3-5 business days to process. 

Once you’ve hit the ‘place order’ button, we can not make any changes to to your order, this includes the following:

• Changing the item or size
  
• Delivery/billing address
  
• Adding items to your order
  
• Shipping method
  
• Shipping Carrier

If you made a mistake when you placed your order, please contact us right away and we might be able to help if it has been less than 10 minutes since your payment was processed. (No guarantee that we can cancel or change your order after it has been placed).

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**

If the item you received is defective please contact us right at away with the following information:

• Order number (starts with #THX)
  
• Specify which item is defective 
• A description of the issue
  
• Photo evidence of the damage
  

Please do not send back any defective items unless directed to do so by one our support representatives, it may result in a slower resolution time.

Unless proof of damage has been verified by a member of the support team, we cannot process a refund, credit or replacement.

Once we've received the above information and a member of our support team verifies it, we'll quickly find a resolution to the issue. 

**All claims for goods arriving damaged must be made within 7 days of the delivery date.**